$60 Per Hour Labor
I do charge a Service Charge for In-House Service Calls over 5 miles from my primary residence based on the following schedule:
6-20 miles one-way travel: $25 Service Charge
20-40 miles one-way travel: $40 Service Charge
41-65 miles one-way travel: $65 Service Charge
65 mile plus one-way travel: $100 Service Charge
A minimum of one hour labor plus the service charge is billed for each in-home repair. After the first hour, labor is billed in half hour increments based on rate of charge.
I charge parts more or less at cost to me with shipping costs from the manufacturer factored in.
Most minor, common and single problem issues can be completed as an in-house repair in about one hour.
If you have a machine that has been sitting for a long time or has a lot of issues that need to be sorted through, I may request that the machine is brought to me so that I can repair in my home shop. If you need help transporting a game to the shop, I can assist in transportation for a fee based on travel to and from.
Pinball machines are complex machines with both electronic and mechanical parts that if sitting for a long time or have a lot of issues, take time to diagnose, adjust and repair. I keep many common parts on hand, but if it does need a lot of work, it might take several parts orders through the repair process, and might require a return visit or, in some situations, an inability to repair the machine. Services rendered are still billed as above in these instances, though this occurrence is rare and return visits are billed the same as above as well.
The mechanical nature of pinball makes all repairs final when services are rendered and will not be covered by any warranty except for parts replaced during repair, which are warrantied for 30 days.
* Service calls over 40 miles from my residence might need to wait until I have multiple calls in your area depending on schedule. In addition to my in-home and in-shop repairs, I’m also the full-time technician at Abari Game Bar in Charlotte. At times my queue can get rather long as I do get many service requests. I do my best to accommodate all repairs, but please be patient as, depending on my current queue, it may to a few weeks to a few months for me to get out to certain areas for a repair or get through an in-shop repair.